It is our commitment to 100% customer satisfaction on a consistent basis,
through updating our member area with fresh content and ensuring that any
customer that has any problem is taken care of.
If you have an issue accessing the site,
have a question or you simply want to cancel your membership than we are here for you to do that.
Our site are Privately owned and operated by a sole owner and that owner is me,
if your not happy about something I want to know. You'll find all the helpful links you need below.
Password problems
I have forgotten my username and password
If you have lost your usercode, passcode, or both, you can easily request them here
by entering the email address used during subscription and your usercode and passcode
will be emailed to you immediately!
Billing questions
What company name will I be billed by?
Your credit card will be discreetly billed by Verotel.com
My transaction was DECLINED??
Please visit Verotel's live chat support. They can help you out instantly
and solve the problem online in a one-to-one chat session.
Please click here for Live support.
(use this option ONLY for billing inquiries)
Or if you prefer email, billing inquiries will be answered by Verotel at support@verotel.com
Other questions
Will you mail anything to my house?
No..absolutely not.
Are your site transaction secure?
Our website supports Secure Socket Layer (SSL), the Internet encryption standard.
This allows for convenient and 100% safe online transactions.
Can I download your movies to my PC?
Yes..absolutely.
Privacy Policy
Verotel.com, is our authorized sales agent. Verotel's privacy policy:
At Verotel, we are committed to protecting your privacy. We use the information we collect about you and your credit card, check or debit to process transactions only. Private account and address information is necessary to verify that you are the person making the purchase and to thwart potential fraud. All information gathered in the course of a transaction is transmitted securely and is protected by our database throughout the transaction process.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, Internet Protocol ("IP") address, mailing address, credit card, debit card, or checking account number, and expiration date. This allows us to safely process your transaction. We log the IP address for address verification and risk management purposes.
How does Verotel protect customer information?
When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as linking and reselling. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
How will Verotel correspond with me?
Verotel will notify customers via email that their transaction was completed (receipt)
WE WILL NEVER PROVIDE YOUR INFORMATION TO ANOTHER PARTY AND WE WILL NEVER SOLICIT YOU.
WE ONLY USE THE INFORMATION TO PROCESS, CONFIRM AND NOTIFY YOU OF THE SPECIFIC TRANSACTION YOU ARE MAKING.
(Read the whole Verotel's privacy statement)
Billing support phone numbers
Please call Verotel (our authorized sales agent) if you have questions regarding:
credit card and bank statements, transactions, fraud, unrecognized charges etc.
